What if you had 24-hour, seven-day-a-week access to the people, products and parts support needed to keep your operation running during the times most critical to your profitability? Well, now you do.

Case IH Max ServiceSM is a customer support service designed to do just that - keep Case IH customers up and running, especially during the seasons most critical to their operation. "Max Service is a commitment from Case IH and their dealers to provide a level of service unmatched by anyone else in the industry," says Bill Nygaard, Case IH director of Customer and Field Service.

"Building on the experience and example of our professional dealer network, Max Service expands Case IH customer support to a whole new level," Nygaard adds. "While Case IH dealers will continue to offer the first line of support, Max Service will work with dealers to help minimize downtime, maximize the productivity of Case IH equipment and increase the customers' return on investment through access to our product experts and 24/7 Emergency Breakdown Assistance."

In the unlikely event that an eligible Case IH machine experiences a breakdown during the standard warranty period and the required parts or technical solution is not readily available at the customer's local dealership, Max Service Emergency Breakdown Assistance is engaged. Max Service Emergency Breakdown Assistance issues will receive top priority at all Case IH service centers throughout North America, including 24/7 support to help resolve customer problems.

With access to technical, parts and logistical experts - Max Service professionals work directly with your local dealer to identify the problem and determine the best solution. These experts then utilize the extensive capabilities of the Case IH dealer, distribution and knowledge networks to implement the solution in the most efficient manner possible.

In addition to Emergency Breakdown Assistance and issue resolution, Max Service can also provide regular updates about the status of a repair. Service is performed by factory-trained Case IH dealer technicians using premium-quality Case IH genuine parts - all contributing to equipment that runs at optimal performance.

Engaging Max Service
Case IH customers with a service or product-related issue should continue to contact their local dealer first, who will then initiate the appropriate level of support, which may include engaging Max Service.

If a Case IH customer is unable to reach the dealer, he or she may contact Max Service directly by calling 1-877-4CASEIH (1-877-422-7344). During normal business hours, this number can also be utilized by Case IH customers to obtain answers to questions about the Case IH dealer network, product specs, spare parts delivery; as well as to fulfill requests for literature and other information.

When a customer with covered equipment calls the Max Service line with a machine-down issue, regardless of the day or time, 24/7 Emergency Breakdown

Assistance will be activated. To qualify for Emergency Breakdown Assistance, Case IH operation critical equipment - including Axial-Flow® combines, Steiger®, Quadtrac® and MagnumTM tractors or Module ExpressTM 625 pickers - must be covered under the standard warranty.

Once notified, Max Service will work directly with the dealer, regardless of the day or time, to determine the best way to solve the problem in an efficient manner while tracking the issue through resolution.

"If it's peak season, farmers can't afford to be out of commission. That's why dedicated Case IH professionals will work all day and through the night until the issue is resolved," Nygaard says about Emergency Breakdown Assistance. "Case IH is committed to supporting your business. Max Service is designed to produce max customer satisfaction."